Privacy Policy
Effective Date: January 1, 2026 | Last Updated: 2026
Our Data Pledge
At Heritage Chafkop 209 Group, we treat your personal information with the same reverence and integrity as Botswana's artisan heritage. We do not sell your data, and we collect only what is necessary to deliver authentic crafts and services.
1. Information We Collect
We collect personal information directly provided by you when using our platform, placing orders, or communicating with us:
- Personal Identification: Full name, email address, phone number, and physical billing/shipping address.
- Transactional Data: Payment verification details, purchase history, order preferences, and delivery logs.
- Digital Authentication: Information requested when accessing our QR provenance portal for item authentication.
- Technical & Usage Data: IP address, browser metadata, operating system details, and interaction metrics gathered via standard analytical tools.
2. How We Use Your Information
Your data is processed strictly for essential administrative, legal, and operational activities:
- Fulfilling orders, processing payments, and dispatching global carbon-neutral shipments.
- Generating QR certificates of origin linked to Botswana rural artisan guilds (BETP program).
- Sending transactional notifications, tracking updates, and concierge communications.
- Distributing our newsletter, journal dispatches, and priority drop access (only with explicit consent).
- Maintaining system security, preventing fraudulent transactions, and ensuring legal compliance under Botswana Data Protection Act laws.
3. Data Sharing & Third-Party Service Providers
We strictly limit third-party access to your data. Information is shared only with trusted logistics and technical partners necessary to operate our platform:
- Logistics Partners: Verified global freight and courier services to handle delivery and customs clearance.
- Payment Gateways: PCI-DSS compliant payment gateways processing encrypted financial transactions.
- Cloud Infrastructure: Encrypted cloud hosting and database systems hosting our provenance records.
4. Digital Provenance & QR Verification
When using our QR Verification Portal to trace an item's lineage, non-personal metadata regarding verification events (such as location country and verification timestamp) may be logged to prevent counterfeit claims and audit artisan guild compensation payouts.
5. Data Retention & Security
We implement robust technical and organizational measures to protect your personal information from unauthorized access, loss, or alteration. We retain order records for periods mandated by tax, commercial, and legal obligations in Botswana and destination markets.
6. Your Rights
Depending on your location, you have rights regarding your personal information, including:
- Requesting access to the personal information we hold about you.
- Requesting correction or deletion of your personal records.
- Opting out of marketing dispatches at any time via the unsubscribe link or direct inquiry.
7. Contact Us
For inquiries regarding this privacy policy or your personal data, reach out to our legal and concierge office: